Microsoft Customer Relationship Management (CRM)

CRM Development and Deployment

A custom CRM (Customer Relationship Management) system can provide several benefits to a business, including:

Tailored to Business Needs: A custom CRM is designed specifically to meet the unique needs and requirements of a particular business. It can be customized to fit the business's workflow, processes, and data requirements, resulting in a more streamlined and efficient system.

Enhanced Data Management: A custom CRM system allows businesses to store, manage, and analyze customer data more effectively. It can help to identify patterns, trends, and opportunities, enabling the business to make data-driven decisions and improve its customer service.

Improved Customer Experience: A custom CRM system can help businesses to provide a more personalized and responsive customer experience. By providing relevant and timely information to customers, businesses can improve customer satisfaction and retention rates.

Integration with Other Systems: A custom CRM system can be integrated with other business systems, such as marketing automation, sales, and accounting software. This integration can help to streamline operations and improve communication across different departments.


Increased Efficiency and Productivity: A custom CRM system can automate repetitive tasks and streamline processes, freeing up time for employees to focus on more important tasks. This increased efficiency can lead to higher productivity and better overall business performance.
Overall, a custom CRM system can provide significant benefits to a business by improving data management, customer experience, and overall business operations.

Winning Solutions, Inc. (WSI) has been involved with custom Microsoft CRM related development since the very first version of Microsoft CRM came on the market in 2003. As of 2018 Microsoft was calling the product Microsoft Dynamics 365 Customer Engagement. Microsoft’s CRM solution can be great if you are looking for a complex, powerful and expensive subscription-based product. You’ll be paying every single month for every single user as long as you use the product.

WSI offers a simple, scalable, customized CRM solution that you can own. It includes source code so that your organization or a developer of your choice can customize it to fit your organization’s needs. You can check it out here: https://www.microsoftaccessexpert.com/Microsoft-Access-Contact-Database.aspx We offer industry specific versions for a variety business types. WSI also offers complete customization services if you don’t have programmers on staff and don’t want to go out and find them.

The product has no automatic recurring fees. You can run it on your network, at your data hosting provider or in your cloud. If you prefer a hands-off cloud solution WSI will set-up and manage your CRM cloud environment for an additional fee.

WSI’s CRM approach is to provide a basic level of functionality, that can be expanded on if needed with almost any additional capability you can envision. This method means less screens and less complex screens. This can reduce or eliminate training and improve employee efficiency. This is the opposite of the Microsoft CRM approach which is to throw everything at you with a one size fits all program. You will own WSI Contact Database from the day you first purchase it. You will own any customization you have WSI do, from the time you pay WSI forward. With Microsoft you are just licensing software, you’ll never own it and you’ll always be paying for it over and over, month after month.

WSI has no per user, seat, server, CPU licensing. Just pay a onetime price for the base system and pay a onetime agreed upon fee for any customization and it is all yours. There is almost no lock in because you have the source code for the entire system. You can at any time do your own enhancements.

This is the end of almost all forced upgrades. WSI will never change the system’s user interface or functionality unless you order us to.

Everything discussed on this page applies to other large and popular CRM packages such as Salesforce.